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Technical Support

Email: support@alexanderstreet.com
Telephone: 1-800-889-5937

When reporting a problem please include your customer name, e-mail address, phone number, domain name or IP address and that of your web proxy server if used.

Streaming Options

We offer our music at two streaming rates:

  • STANDARD: music is streamed at 22 kilobits per second and provides similar sound quality to that of FM radio. It is particularly suitable for users on dial-up connections.
  • PREMIUM: music is streamed at 64 kilobits per second. This produces much higher quality sound but requires a broadband connection. Choose to enable 64 kbps quality where your users demand higher quality audio and where you have the necessary bandwidth.

If you choose to enable premium streaming on a version of your service, a small switch will appear at the bottom of the Player window, allowing the user to select between standard and premium streaming to suit their requirements.

Your library can choose different audio quality options for the internal and external version of the service to more effectively manage your bandwidth usage.

For more information on streaming rates and broadband connections please consult http://en.wikipedia.org/wiki/Bit_rate and http://en.wikipedia.org/wiki/Broadband_Internet or talk to your technical department.